客户服务 · CUSTOMER CARE
相 · 安
一件衣服从我们的手到孩子身上，
中间有许多小事，我们都尽量做好。
RETURNS AND EXCHANGE POLICY
Returns and Exchange Policy
Within 7 days of receipt, items that are unwashed, unworn, and have intact tags are eligible for no-reason returns or exchanges. Custom-made items are not eligible for returns or exchanges. Due to the high cost of fabrics and international shipping fees for overseas orders, only returns or exchanges due to quality issues are supported. We appreciate your understanding.
01 Return/Exchange Conditions (Mainland China)
| Time Limit | Within 7 days of receipt (based on courier delivery time) |
| Condition | Unwashed, unworn, intact tags, original packaging |
| Scope | All in-stock items are supported, excluding custom-made items |
02 Overseas Orders (Including Hong Kong, Macau, Taiwan)
| No-reason returns/exchanges | Not supported. Due to expensive fabrics and high international shipping fees, please confirm size and style before placing an order. |
| Quality Issues | Supported. Please provide photos/videos within 7 days of receipt. We will cover round-trip shipping costs or issue a full refund. |
| Incorrect Size | We recommend consulting us first, or considering giving it away or reselling it locally; if a return/exchange is absolutely necessary, the customer will bear the shipping costs. |
| Free Consultation | Before placing an order, you can send your body measurements via WeChat (honinchu01), and we will provide one-on-one size recommendations. |
03 Not Eligible for Return/Exchange
| Custom-made items | Parent-child customization, embroidered text, exclusive color schemes |
| Accessories | Sachets, headbands, and other personal items (for hygiene reasons) |
| Special Sale Items | Items marked "Special Sale" or "Clearance" |
04 Shipping Fee Details (Mainland China)
| Quality Issues | We cover round-trip shipping fees |
| Incorrect Size | Return shipping fees are borne by the customer; we will reship for exchanges. |
| No-reason | Return shipping fees are borne by the customer. |
NOTES · A Few Things to Note
- To apply for a return or exchange, please contact us via WeChat at honinchu01 or email at honinchu@outlook.com.
- Refunds will be processed back to the original payment method within 3-5 business days after we receive the package.
- For overseas orders, we recommend consulting us via WeChat about sizing before placing an order; we will confirm each item one-on-one.
- All fabrics are natural silk/cotton and linen, hand-woven, and may have slight color variations and irregular textures, which are characteristics of the craftsmanship and not quality issues.
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